FAQ
How do I…?
Short answers, each with a screen recording of the real app. Videos are being recorded — sections fill in as they land.
The floor
F1How do I move a party to another table?
Press the booking on its table and drag it onto the new one. The free table lights up green as you hover it; let go and the party moves. Every other screen in the restaurant updates at the same moment.
F2How do I move a table to a different room?
The floor editor: pick the table, change its room, it reappears there
F3How do I swap two tables?
Drag onto an occupied table → the ⇄ swap, both parties exchange
F4Two tables for a party of ten
Combine tables; the pink halo and the covers badge appear
F5How do I draw my dining room?
Shapes, any angle 0–359°, chairs, a booth, decor — the bar and the pillar
F6Round tables, booths and bar seats
The table-type palette, and why the shape matters for seating
F7The terrace is closed until Friday
Close a room to a date; it reopens itself, nothing is overwritten
F8One table is out of action tonight
Take a single table offline; auto-assign stops using it, staff still can
F9Which table gets filled first?
Fill order, drawn as arrows across your own plan
F10Let it seat the room for me
Auto-assign a whole day; watch it propose two tables for a five-top
F11Lunch and dinner on one floor plan
Choose Whole day in the service picker. Every table splits in two: lunch on the left, dinner on the right, so you can see at a glance which tables turn twice. Pick Lunch or Dinner to see one service at a time.
F12Who is sitting there right now?
The black live ring, and what the three tile colours mean
F13Grouping rooms together
Room groups above areas — the veranda and the terrace as one
F14The restaurant map
Placing rooms relative to each other for the whole-house view
Running a service
S1Prep, Service, Manage — which one am I in?
The mode menu explaining what each hides and shows
S2Seating an arrival
Arrived + seat, from the list and from the floor
S3Someone is late — what do I do?
The late counter, "35 min late", and the options
S4Marking a no-show
Where it goes, and where it shows up on the guest afterwards
S5A walk-in just arrived
Walk-in sheet → free table → seated, in a few taps
S6The waitlist
Adding a party with no table, then seating them when one frees
S7Reading the day bar
Covers per service, the rooms, the load bars, the weather
S8Big parties in the days ahead
The large-party lookahead and its threshold
S9Finding a booking fast
Search by name, by phone, or just type a date
S10The short code — "Red Fox"
A guest says it on the phone, you find them instantly
S11Closing the service
Finishing tables, what the end of a night looks like
S12Three views of the same night
Plan, List, Timeline — and who each one is for
Taking and changing bookings
B1Taking a booking on the phone
Tap New reservation. The day you are looking at is already set: pick the time and the number of guests, type the first letters of the guest's name or phone and choose them from the list, then tap Book. A table is picked for them straight away, and you can move it later.
B2One page or step by step?
The two forms, and that each device remembers its own
B3Window seat, birthday, high chair
Reservation tags and what they do on the night
B4Recording an allergy properly
Kept separate from notes, and why that matters
B5How long do we hold the table?
The hold length, default and per-booking
B6Moving a booking to another time
Reschedule, and what the guest is told
B7Changing the number of people
Party size up, and what happens if the table no longer fits
B8Cancelling a booking
Staff cancel vs the guest cancelling themselves
B9A booking for a date months away
Picking a far date, and the large-party lookahead
B10Where did this booking come from?
The source badge — widget, WhatsApp, phone, walk-in
Guests
G1Do we know this guest?
History, visits, last visit, no-shows on the guest card
G2Tagging a regular
The shared tag vocabulary, colours and icons
G3Two records for the same person
Duplicate detection, and "not a duplicate" sticking
G4A guest asks for their data
The export, in one action
G5A guest asks to be forgotten
Erasure, and what survives (and why)
G6Who is coming back and who is not
The guest insights view
Your website and your diners
W1Putting the booking widget on your site
Copy the snippet, paste it, it appears
W2Making it look like your restaurant
Theme Studio: colour, rounding, density, live preview
W3What your guest actually sees
The whole booking flow from the diner's side
W4The confirmation email
What lands, the calendar file, the short code
W5The guest changes their own booking
The manage link — modify and cancel without ringing you
W6Asking guests to confirm the night before
Reconfirmation going out and the answers landing live
W7Five languages, including Lëtzebuergesch
The widget switching language
The agent
A1A guest books on WhatsApp
The whole conversation, ending in a table in your book
A2Teaching it about your restaurant
"What we tell callers" — parking, terrace, high chairs
A3It will never invent an answer
An unset fact → "let me get someone", not a wrong "no"
A4A guest changes their booking by message
Modify and cancel through the agent
A5It answers the phone
The voice agent taking a booking end to end
Setting up
C1Your opening hours
Services per weekday, lunch and dinner windows
C2We're closed on the 24th
Closures, special hours and one-off added services
C3How long do people stay?
Turn-time per party size
C4Your booking rules
Lead time, max party, cut-offs, what the widget may offer
C5Adding your staff
Users and roles: Owner, Manager, Staff
C6The manager PIN
What it protects and when it is asked for
C7Bringing your guests from Zenchef
Import: preview, map columns, resolve duplicates, commit
C8Your restaurant's details
Address, phone, the language you answer in
C9Connecting your till
API keys, scopes, shown once, revocable
C10Asking guests what they thought
The feedback flow and where the answers land
The things that go wrong
X1It won't let me seat that party — why?
the refusal always says why
X2A booking has no table
The written answer is on its way.
X3The floor looks wrong on my iPad
The written answer is on its way.
X4Two of us edited at once
The written answer is on its way.
X5A guest says they never got the email
The written answer is on its way.
X6I closed the wrong day
The written answer is on its way.
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