myTable.promyTable.pro

FAQ

How do I…?

Short answers, each with a screen recording of the real app. Videos are being recorded — sections fill in as they land.

The floor

F1How do I move a party to another table?

Press the booking on its table and drag it onto the new one. The free table lights up green as you hover it; let go and the party moves. Every other screen in the restaurant updates at the same moment.

Captions
F2How do I move a table to a different room?

The floor editor: pick the table, change its room, it reappears there

F3How do I swap two tables?

Drag onto an occupied table → the ⇄ swap, both parties exchange

F4Two tables for a party of ten

Combine tables; the pink halo and the covers badge appear

F5How do I draw my dining room?

Shapes, any angle 0–359°, chairs, a booth, decor — the bar and the pillar

F6Round tables, booths and bar seats

The table-type palette, and why the shape matters for seating

F7The terrace is closed until Friday

Close a room to a date; it reopens itself, nothing is overwritten

F8One table is out of action tonight

Take a single table offline; auto-assign stops using it, staff still can

F9Which table gets filled first?

Fill order, drawn as arrows across your own plan

F10Let it seat the room for me

Auto-assign a whole day; watch it propose two tables for a five-top

F11Lunch and dinner on one floor plan

Choose Whole day in the service picker. Every table splits in two: lunch on the left, dinner on the right, so you can see at a glance which tables turn twice. Pick Lunch or Dinner to see one service at a time.

Captions
F12Who is sitting there right now?

The black live ring, and what the three tile colours mean

F13Grouping rooms together

Room groups above areas — the veranda and the terrace as one

F14The restaurant map

Placing rooms relative to each other for the whole-house view

Running a service

S1Prep, Service, Manage — which one am I in?

The mode menu explaining what each hides and shows

S2Seating an arrival

Arrived + seat, from the list and from the floor

S3Someone is late — what do I do?

The late counter, "35 min late", and the options

S4Marking a no-show

Where it goes, and where it shows up on the guest afterwards

S5A walk-in just arrived

Walk-in sheet → free table → seated, in a few taps

S6The waitlist

Adding a party with no table, then seating them when one frees

S7Reading the day bar

Covers per service, the rooms, the load bars, the weather

S8Big parties in the days ahead

The large-party lookahead and its threshold

S9Finding a booking fast

Search by name, by phone, or just type a date

S10The short code — "Red Fox"

A guest says it on the phone, you find them instantly

S11Closing the service

Finishing tables, what the end of a night looks like

S12Three views of the same night

Plan, List, Timeline — and who each one is for

Taking and changing bookings

B1Taking a booking on the phone

Tap New reservation. The day you are looking at is already set: pick the time and the number of guests, type the first letters of the guest's name or phone and choose them from the list, then tap Book. A table is picked for them straight away, and you can move it later.

Captions
B2One page or step by step?

The two forms, and that each device remembers its own

B3Window seat, birthday, high chair

Reservation tags and what they do on the night

B4Recording an allergy properly

Kept separate from notes, and why that matters

B5How long do we hold the table?

The hold length, default and per-booking

B6Moving a booking to another time

Reschedule, and what the guest is told

B7Changing the number of people

Party size up, and what happens if the table no longer fits

B8Cancelling a booking

Staff cancel vs the guest cancelling themselves

B9A booking for a date months away

Picking a far date, and the large-party lookahead

B10Where did this booking come from?

The source badge — widget, WhatsApp, phone, walk-in

Guests

G1Do we know this guest?

History, visits, last visit, no-shows on the guest card

G2Tagging a regular

The shared tag vocabulary, colours and icons

G3Two records for the same person

Duplicate detection, and "not a duplicate" sticking

G4A guest asks for their data

The export, in one action

G5A guest asks to be forgotten

Erasure, and what survives (and why)

G6Who is coming back and who is not

The guest insights view

Your website and your diners

W1Putting the booking widget on your site

Copy the snippet, paste it, it appears

W2Making it look like your restaurant

Theme Studio: colour, rounding, density, live preview

W3What your guest actually sees

The whole booking flow from the diner's side

W4The confirmation email

What lands, the calendar file, the short code

W5The guest changes their own booking

The manage link — modify and cancel without ringing you

W6Asking guests to confirm the night before

Reconfirmation going out and the answers landing live

W7Five languages, including Lëtzebuergesch

The widget switching language

The agent

A1A guest books on WhatsApp

The whole conversation, ending in a table in your book

A2Teaching it about your restaurant

"What we tell callers" — parking, terrace, high chairs

A3It will never invent an answer

An unset fact → "let me get someone", not a wrong "no"

A4A guest changes their booking by message

Modify and cancel through the agent

A5It answers the phone

The voice agent taking a booking end to end

Setting up

C1Your opening hours

Services per weekday, lunch and dinner windows

C2We're closed on the 24th

Closures, special hours and one-off added services

C3How long do people stay?

Turn-time per party size

C4Your booking rules

Lead time, max party, cut-offs, what the widget may offer

C5Adding your staff

Users and roles: Owner, Manager, Staff

C6The manager PIN

What it protects and when it is asked for

C7Bringing your guests from Zenchef

Import: preview, map columns, resolve duplicates, commit

C8Your restaurant's details

Address, phone, the language you answer in

C9Connecting your till

API keys, scopes, shown once, revocable

C10Asking guests what they thought

The feedback flow and where the answers land

The things that go wrong

X1It won't let me seat that party — why?

the refusal always says why

X2A booking has no table

The written answer is on its way.

X3The floor looks wrong on my iPad

The written answer is on its way.

X4Two of us edited at once

The written answer is on its way.

X5A guest says they never got the email

The written answer is on its way.

X6I closed the wrong day

The written answer is on its way.